1. Data controller: who is responsible for the processing of your data?

Artemax Complementos S.L., with address at Avda. Óscar Esplá, 28 - esc.izq. - 5ºB - 03003 Alicante (SPAIN), provided with NIF/CIF: B54852116, and telephone number +34 649 53 90 68 (“Lovely Loft Alicante”) is responsible for the processing of personal data processed through this website and its subdomains or through any of our tools or applications (the “Website and Forms”).

In the following clauses we provide you with information about the rights that assist you, as well as the use we make of your personal data, when you browse our Website and Forms or if you hire the services of Lovely Loft Alicante both as a freelance professional and as a representative. . of a company (in both cases, “Client”); This is in accordance with the European General Data Protection Regulation (“RGPD”) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”).

If you have any questions regarding the processing of your personal data, contact us at the following address: info@lovelyloftalicante.com

2. Category of data: what personal data will we use?

As we will inform you below, when you use our Website and Forms we will use different types of information and personal data. Since we are not always going to use all your data for all purposes, throughout this document we are going to explain the type of personal information that we will use in each case.

Category of personal data that we will use:

Identification data: name and surname, identification document (DNI/passport/NIE), profile photograph, signature (handwritten or electronic), your user identification and password.

Contact details: telephone number, contact email and address for contact purposes.

Economic and financial data: bank account, credit or debit card and your address for billing purposes.

Information on contracted services and products: data derived from the contractual relationship formalized with Lovely Loft Alicante.

Interaction and navigation information: Web and Forms interaction and navigation, and IP address.

Information that affects representatives of Clients: identification, contact data and data related to legal representation (documents that prove their representation of the company).

3. Purposes of processing and legitimacy: for what, and on what legal basis, can we process your data?

At Lovely Loft Alicante we will process your data for the following purposes:

3.A) Treatments necessary for the provision of the services that you request from us as a Client

There is a series of data that we request from you as “mandatory”, because they are necessary to provide you with the services you request from us.

In particular, if you have contracted any of our services, we will process your data for the following purposes: (i) registration on the Website and Forms; (ii) management of the contractual relationship and billing, if applicable, of the services provided by Lovely Loft Alicante, related to the contracting of our tourism management services (iii) attention to complaints or queries about the invoices or contracted services; (iv) management of the termination and cancellation of the contractual relationship. To do this, we will use your identification and contact data, economic and financial data and information on the contracted services and products.

As a consequence of the services described in the previous points, from Lovely Loft Alicante we will also send transactional communications related to the operation of the contracted services (these communications will be related to the provision of the service itself, the management and solution of possible technical incidents, notifications in case modification of the contracting conditions or for the management of any possible claim that you need to make regarding the contracting of the services). For this particular purpose we will use your identification and contact data to communicate with you by phone, WhatsApp, SMS or email (in the event that you have provided any of this data).

3.B) For the legitimate interest of Lovely Loft Alicante

Next, we will detail and explain to you the different circumstances in which we can also process your data, although based on a legitimate interest:

· If you are a client interested in booking one of our accommodations (i) registration on the Web and Forms; (ii) management and billing of the services that you request from us on behalf of the company you represent, related to the contracting of our services (iii) attention to complaints or queries about the invoices or contracted services; (iv) management of the termination and cancellation of the contractual relationship. To do this, we will use your identification and contact data and the services that are contracted and information that particularly affects the Clients (legal entity). Likewise, as part of the provision of the services, that you have contracted as a representative of an entity, from Lovely Loft Alicante will also send transactional communications related to the operation of the contracted services (these communications will be related to the provision of the service itself, the management and solution of possible incidents, notifications in case of modification of the contracting conditions or for the management of any possible claim that you need to make regarding the contracting of services). For this particular purpose we will use your identification and contact data to communicate with you by telephone, WhatsApp, SMS or email (in the event that you have provided any of this data). We will do these treatments based on the legitimate interest that Lovley has. Loft Alicante and the company you represent, for the sole purpose of managing the contractual relationship we have with you as a Client.

Lovely Loft Alicante will carry out profiling on your behavior if you accept the use of analytical, preference and advertising cookies that are made available to you on the Website and Forms. Specifically , to carry out this activity, Lovely Loft Alicante will process the data obtained from observing your browsing habits on the Web and Form, as well as from the monitoring and analysis of your behavior when you browse in these environments. With this information and that which belongs to the internal sources of Lovely Loft Alicante (that is, that we obtain directly from you, without consulting any file or database, such as, for example, information that you provide us when renting any of our accommodations) , we will carry out an analysis of your interests to determine which of our products and services best fit your profile. Under no circumstances will automated decisions be made based on said profile that produce legal or significant effects for you. This treatment entails the acceptance of cookies in terms of consent, so Lovely Loft Alicante will process the personal data obtained from the use of cookies. analytics, preferences, automatic personalization and advertising, as long as you have given your express consent for such purposes through the cookie configuration panel. For more information, you can consult our Cookies Policy.

3.C) Compliance with legal obligations.

What data do we process?

Your identification, contact, economic and financial data and information about the services you contract.

For what purpose?

To comply with the different legal obligations that are required of us and if requested by any Court or Tribunal, the State Security Forces or Corps or any other competent Public Authority or Administration.

3.D) By the express consent that you provide us

If you expressly consent, we will process your data for the following purposes:

· Sending personalized commercial communications about Lovely Loft Alicante's own products, but different from those contracted, and about third-party companies' services. We may contact you by phone, WhatsApp, SMS or email (in the event that you have provided any of these data), to send you commercial communications that you have accepted and, in particular, about Lovely Loft Alicante products and services other than those you have initially contracted. These communications will be adapted to your profile and needs according to the information we have about you in our files and internal sources (we refer to personal information that we obtain directly from you, that is, without consulting any file or database managed by a third, such as information about the services you contract or navigation data based on the accepted cookies). To send communications we will also use your identification and contact data. Likewise, from Lovely Loft Alicante we may send you communications and send you news bulletins related to the activity of Lovely Loft Alicante. For these purposes we will use your identification and contact data.

4. Recipients: who can we communicate them to?

Your data will not be transferred to third parties, unless it is necessary to comply with a legal requirement or if it is expressly requested by Courts, Tribunals or Public Administrations, as we have indicated.

Without prejudice to the foregoing, we inform you that Lovely Loft Alicante service providers who are in charge of processing may have access to your data, including those who provide us with technology or shipping services, receipt of documentation and support tools for measure the operation of the Web and Forms. These data processors will only access your information following the instructions of Lovely Loft Alicante.

You can request more information about the recipients of your data by sending an email to the address info@lovelyloftalicante.com, indicating the specific processing or use about whose recipients you would like more information.

5. Data communication, where can we send your data?

Your data will only be sent if it is mandatory and expressly required by Courts, Tribunals or Public Administrations or by the Security Forces and Corps of the Spanish state.

6. Data retention period: How long will we process your data?

Depending on each of the purposes of processing your data, the period will be:

·During the contractual relationship. That is, while we are providing you with our services.

·If you are a representative of a Client, during the contractual relationship with the entity you represent or until you notify us that you are ceasing to be a contact person (section 3.B above).

·Until you revoke your consent, (applicable to the treatments indicated in section 3.D), covered by the express consent provided.

·Until you request its deletion, in legally permitted cases (applies to all purposes described in section 3).

·We inform you that your data will be kept blocked at the end of the processing for which it is intended and during the legal prescription periods of obligations (maximum 6 months) defined for each purpose of the processing, indicated in section 3.

7. Necessary and updated information

All fields that appear marked with an asterisk (*) in the forms provided to you will be mandatory to complete, so that the omission of any of them could make it impossible for you to be provided with the requested services. Likewise, by “clicking” on the “REGISTER” button (or equivalent) incorporated in the aforementioned forms, you declare that the information and data that you have provided therein are accurate and truthful.

So that the information provided is always updated and does not contain errors, you must inform us, as soon as possible, of any modifications and rectifications of your personal data that occur through the following email address info@lovelylofalicante.com.

We inform you that you can exercise the following rights:

1. Right of access to your personal data to know which ones are being processed and the processing operations carried out with them.

2. Right to rectify any inaccurate or incomplete personal data.

3. Right to delete your personal data, when this is possible (without prejudice to the cases in which we must keep it blocked due to legal imperative).

4. Right to request the limitation of the processing of your personal data when the accuracy, legality or necessity of the processing of the data is doubtful, in which case, we may keep it blocked for the exercise or defense of claims.

5. Right to object to the processing of your personal data, when the legal basis that enables us to process it is our legitimate interest. Lovely Loft Alicante will stop processing your data unless it has compelling legitimate reasons or it is necessary to defend claims.

6. Right to the portability of your data, which allows you to request the communication of your personal data to another company, in a structured, commonly used and machine-readable format, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent, and as long as the processing of your data is carried out by automated means.

9. Confidentiality and security

Lovely Loft Alicante uses all reasonable efforts to maintain the confidentiality of personal information processed through this tool. Lovely Loft Alicante maintains strict security levels to protect the personal data it processes against accidental losses and unauthorized access, processing or disclosure, taking into account the state of technology, the nature and the risks to which the data are exposed. However, we cannot be responsible for the use you make of the data (including username and password) that you use in Lovely Loft Alicante outside of our tool, Website or Apps.

10. Additional information on certain functionalities of the service and use of online identifiers or cookies

More information about information collected passively in our Cookies Policy